- [Elevated Water Purification Experience]With its electric design and user-friendly one-key control, this electric water filter pitcher enhances your water purification experience, offering benefits such as larger capacity, quicker filtration, fresher water, timely usage, and more intelligent, easier operation. Instant filtration facilitates 1-second water dispensing, reducing waiting time, while the one-key control eliminates the need for heavy lifting, providing a more convenient user experience.
- [Refrigerator Door Shelf Support]Specifically crafted to accommodate your fridge, this water filter pitcher is designed to effortlessly rest on the door shelf. It takes up minimal space, ensuring that your fridge remains uncluttered while providing more room for your food and other items.
- [NSF/ANSI 42, 53, 401 & 372 Certified]The electric water filter pitcher has been certified by IAPMO against NSF/ANSI 42, 53, 401 & 372 standards to reduce 30+ substances including chlorine, lead, mercury, benzene, bisphenol A and more. The electric water filter pitcher has been tested by a third-party lab to reduce PFOA, PFOS, ensuring high-quality drinking water.
- [Longer Lifespan, More Refreshing Moments]The filter in this electric water filter pitcher is designed to last for 200 gallons or 3 months, depending on your local water conditions or usage patterns—whichever comes first. With its extended lifespan, the filter ensures prolonged effectiveness, offering you more moments of refreshment.
- [30-day Battery Life]Equipped with a built-in battery, this electric water filter pitcher offers an impressive 30-day battery life on a single charge. Its extended battery duration allows it to seamlessly integrate into various settings such as the kitchen, living room, bedroom, camping, RV, and fridge without the need for frequent charging. This not only saves time but also conserves energy for your convenience.
Shipping rates and delivery estimates
Shipping Method |
Estimated Delivery Time |
Costs |
Economy Shipping |
4-10 Business Days |
Free |
Standard Shipping |
3-6 Business Days |
$5.99(Free on order over $200) |
Express Shipping |
2-5 Business Days |
$12.99 |
* Shipping charges for your order will be calculated and displayed at checkout.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.
Handling Time:
We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.
Track your order
Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available in your "Order Details" page.
Shipping areas
The products can be delivered to the most of states in United States except American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands.
International shipping
We are sorry that the international shipping service is not supported for the time being.
Shipping Carriers
We work with 4 carriers to make sure your order will arrive on time: UPS, USPS, FedEx and Amazon Logistics US.
Delivery Time Exceeded
Shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@waterdropfilter.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Note: We don't accept requests to specify a certain carrier to deliver the package.
Shipping origin
The package will be shipped from one of our US warehouses closest to your location.
* If you have any questions, you can contact our customer via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!
Sales Tax
The sales tax will be collected in accordance with U.S. tax laws. Customers whose delivery address within the following states will be charged a certain tax at checkout, and the tax rate is determined by the local government. (AZ, CA, CO, FL, GA, IL, IN, KY, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, TX, UT, VA, WA, WI) All taxes collected will be reported and filed to the IRS on time.
Thank you for shopping at Waterdrop. We appreciate your decision to purchase our products and aim to ensure a rewarding experience throughout your exploration, evaluation, and purchase process.
Order Cancellations:
If you wish to cancel an order, please contact our customer service team.
1. If you contact us within 24 hours of purchase:
Since most orders ship the same day, kindly email us at contact service@waterdropfilter.com or call us at (888)-352-3558 within 24 hours of placing the order. There will be no cancellation fees for standard items canceled before shipment. If the package has already been shipped, we will provide a prepaid label for return, and once we receive the package from you, we will issue a refund.
2. If you contact us after 24 hours of purchase:
- In such cases, you will need to bear the shipping fee if the package is already shipped (subject to our system status, not the order status).
- The product must be damage-free, packed in the original packaging we sent to you, and returned with the original receipt of purchase.
- We will process your refund after receiving the package.
30-day Risk-free Return Policy:
- You are eligible to return any item* within 30 days of receipt.
- All returned items must be disassembled and repackaged as they were originally received.
- The 30-day risk-free return policy applies to all item*.
- No restocking fee will be charged, but customers are responsible for the return shipping cost. We will cover the return postage expenses in the case of any return requests related to a quality issue.
- Please note that the 30-day risk-free return policy is only valid for orders* within the continental United States.
Return after 30 Days of Receipt:
- You may still return any item after 30 days of receipt.
- In this case, customers are responsible for the return shipping cost. The total cost of shipping will be deducted from your refund.
- All returned items must be disassembled and repackaged as they were originally received.
- A 10% restocking fee will be applied to all returned products. However, in the event of any return requests related to a quality issue, we offer free returns or replacement with a new product.
1-year Warranty:
Enjoy peace of mind and confidence in your purchase with our 1-year warranty, backed by lifetime technical support.
If you receive a damaged item and wish to file a claim, please email service@waterdropfilter.com with your order information and a picture of the damaged or incorrect product. We are eager to assist you.
For products that become defective during the warranty period due to a quality issue, rather than your own breakage or misuse, we can accept a free return, provide free repair service, or issue a new replacement.
Exchange Policy:
1. Defective Products:
If you receive a product with quality issues or damages, please contact our customer service team within 30 days of receipt. We will provide you with a free exchange service. Please provide order information and photos of the damaged product when contacting our customer service team for better assistance.
2. Non-Quality Issues:
If you wish to exchange a product for non-quality-related reasons, please note the following:
- The product must be within 30 days of purchase and unused.
- The product must be returned in its original packaging, along with the original purchase receipt.
- You will be responsible for the re-shipping costs.
- Please note that the exchange policy is only applicable to orders made on the official waterdropfilter.com.
How to Return a Product?
If you would like to return a product, please follow these guidelines:
Step 1: Contact our customer service team before returning a product. We will respond with return instructions within 24 hours.
How to contact us:
Email: service@waterdropfilter.com
Toll-free Tel: (888)-352-3558
Step 2: Prepare the package after receiving confirmation from the customer service team, and please note the following requirements:
- Include the order number in the package. You can print out the order detail page or leave a note inside the package.
- Ensure the package contains the original receipt of purchase.
- Return the product in the original packaging we provided.
- The product must be damage-free (this does not apply to defective products, as damage will void the refund).
Step 3: Contact our customer service and provide your return tracking number. We will track the package and process your refund within 5 working days after receiving and inspecting the package.
General Information for All Returns:
1. Defective Products:
If you receive a product with quality issues or damages, please contact our customer service team. we provide free returns, replacement with a new product, and comprehensive technical support.
2. Non-Quality Issues:
- You are responsible for shipping the products to the return address provided.
- Returned items will undergo inspection before issuing a refund.
- Refunds will be processed within 5 working days after the item has been inspected, and it may take 4-7 days to be reflected in your credit card statement.
- We highly recommend using a traceable and insurable shipping method for your return. We are not responsible for returns lost or damaged in transit, and you will need to file a shipping claim.
- Please note that orders made via 3rd-party sellers, including Amazon, are not eligible for our return policy.
- All returned items must be disassembled and repackaged as they were originally received. Items returned in a condition other than "like new" will be subject to a 10% restocking fee to cover repairs or part replacement. The restocking fee will be deducted from your refund.
Return Address:
Ecolife Technologies, Inc.
1951 S Lynx Pl,
Ontario, CA 91761
United States
Tel: 888-352-3558
Price Match Policy:
At Waterdrop, we highly value our customers' shopping experience. That's why we offer a 30-day price match guarantee. If you happen to notice a price reduction on the item you purchased at waterdropfilter.com within 30 days of your purchase, you are eligible to claim a price-match refund. To request a refund, please contact us at service@waterdropfilter.com. We are here to assist you promptly.
Note: This Waterdrop price-change refund policy only applies to items shipped and sold by waterdropfilter.com. If you're buying from a different vendor, you'll need to contact that seller if the price drops.
Guaranteed Safe Checkout
-
Key Feature
Shipping rates and delivery estimates
Shipping Method |
Estimated Delivery Time |
Costs |
Economy Shipping |
4-10 Business Days |
Free |
Standard Shipping |
3-6 Business Days |
$5.99(Free on order over $200) |
Express Shipping |
2-5 Business Days |
$12.99 |
* Shipping charges for your order will be calculated and displayed at checkout.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.
Handling Time:
We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.
Track your order
Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available in your "Order Details" page.
Shipping areas
The products can be delivered to the most of states in United States except American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands.
International shipping
We are sorry that the international shipping service is not supported for the time being.
Shipping Carriers
We work with 4 carriers to make sure your order will arrive on time: UPS, USPS, FedEx and Amazon Logistics US.
Delivery Time Exceeded
Shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@waterdropfilter.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Note: We don't accept requests to specify a certain carrier to deliver the package.
Shipping origin
The package will be shipped from one of our US warehouses closest to your location.
* If you have any questions, you can contact our customer via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!
Sales Tax
The sales tax will be collected in accordance with U.S. tax laws. Customers whose delivery address within the following states will be charged a certain tax at checkout, and the tax rate is determined by the local government. (AZ, CA, CO, FL, GA, IL, IN, KY, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, TX, UT, VA, WA, WI) All taxes collected will be reported and filed to the IRS on time.
Thank you for shopping at Waterdrop. We appreciate your decision to purchase our products and aim to ensure a rewarding experience throughout your exploration, evaluation, and purchase process.
Order Cancellations:
If you wish to cancel an order, please contact our customer service team.
1. If you contact us within 24 hours of purchase:
Since most orders ship the same day, kindly email us at contact service@waterdropfilter.com or call us at (888)-352-3558 within 24 hours of placing the order. There will be no cancellation fees for standard items canceled before shipment. If the package has already been shipped, we will provide a prepaid label for return, and once we receive the package from you, we will issue a refund.
2. If you contact us after 24 hours of purchase:
- In such cases, you will need to bear the shipping fee if the package is already shipped (subject to our system status, not the order status).
- The product must be damage-free, packed in the original packaging we sent to you, and returned with the original receipt of purchase.
- We will process your refund after receiving the package.
30-day Risk-free Return Policy:
- You are eligible to return any item* within 30 days of receipt.
- All returned items must be disassembled and repackaged as they were originally received.
- The 30-day risk-free return policy applies to all item*.
- No restocking fee will be charged, but customers are responsible for the return shipping cost. We will cover the return postage expenses in the case of any return requests related to a quality issue.
- Please note that the 30-day risk-free return policy is only valid for orders* within the continental United States.
Return after 30 Days of Receipt:
- You may still return any item after 30 days of receipt.
- In this case, customers are responsible for the return shipping cost. The total cost of shipping will be deducted from your refund.
- All returned items must be disassembled and repackaged as they were originally received.
- A 10% restocking fee will be applied to all returned products. However, in the event of any return requests related to a quality issue, we offer free returns or replacement with a new product.
1-year Warranty:
Enjoy peace of mind and confidence in your purchase with our 1-year warranty, backed by lifetime technical support.
If you receive a damaged item and wish to file a claim, please email service@waterdropfilter.com with your order information and a picture of the damaged or incorrect product. We are eager to assist you.
For products that become defective during the warranty period due to a quality issue, rather than your own breakage or misuse, we can accept a free return, provide free repair service, or issue a new replacement.
Exchange Policy:
1. Defective Products:
If you receive a product with quality issues or damages, please contact our customer service team within 30 days of receipt. We will provide you with a free exchange service. Please provide order information and photos of the damaged product when contacting our customer service team for better assistance.
2. Non-Quality Issues:
If you wish to exchange a product for non-quality-related reasons, please note the following:
- The product must be within 30 days of purchase and unused.
- The product must be returned in its original packaging, along with the original purchase receipt.
- You will be responsible for the re-shipping costs.
- Please note that the exchange policy is only applicable to orders made on the official waterdropfilter.com.
How to Return a Product?
If you would like to return a product, please follow these guidelines:
Step 1: Contact our customer service team before returning a product. We will respond with return instructions within 24 hours.
How to contact us:
Email: service@waterdropfilter.com
Toll-free Tel: (888)-352-3558
Step 2: Prepare the package after receiving confirmation from the customer service team, and please note the following requirements:
- Include the order number in the package. You can print out the order detail page or leave a note inside the package.
- Ensure the package contains the original receipt of purchase.
- Return the product in the original packaging we provided.
- The product must be damage-free (this does not apply to defective products, as damage will void the refund).
Step 3: Contact our customer service and provide your return tracking number. We will track the package and process your refund within 5 working days after receiving and inspecting the package.
General Information for All Returns:
1. Defective Products:
If you receive a product with quality issues or damages, please contact our customer service team. we provide free returns, replacement with a new product, and comprehensive technical support.
2. Non-Quality Issues:
- You are responsible for shipping the products to the return address provided.
- Returned items will undergo inspection before issuing a refund.
- Refunds will be processed within 5 working days after the item has been inspected, and it may take 4-7 days to be reflected in your credit card statement.
- We highly recommend using a traceable and insurable shipping method for your return. We are not responsible for returns lost or damaged in transit, and you will need to file a shipping claim.
- Please note that orders made via 3rd-party sellers, including Amazon, are not eligible for our return policy.
- All returned items must be disassembled and repackaged as they were originally received. Items returned in a condition other than "like new" will be subject to a 10% restocking fee to cover repairs or part replacement. The restocking fee will be deducted from your refund.
Return Address:
Ecolife Technologies, Inc.
1951 S Lynx Pl,
Ontario, CA 91761
United States
Tel: 888-352-3558
Price Match Policy:
At Waterdrop, we highly value our customers' shopping experience. That's why we offer a 30-day price match guarantee. If you happen to notice a price reduction on the item you purchased at waterdropfilter.com within 30 days of your purchase, you are eligible to claim a price-match refund. To request a refund, please contact us at service@waterdropfilter.com. We are here to assist you promptly.
Note: This Waterdrop price-change refund policy only applies to items shipped and sold by waterdropfilter.com. If you're buying from a different vendor, you'll need to contact that seller if the price drops.
How do you know when to change the filter?
Is it difficult to reset the filter?
Remove the water pumping unit and place a water container beneath it.
Push the filter inwards, firmly pinch the buckles on both sides, and take out the old filter.
Unwrap the new filter, removing the outer packaging and any surface paperboard.
Align the buckles of the filter with the notches on the water pumping unit, and insert the new filter. A slight clicking sound indicates that the new filter is securely in place.
Hold the water dispensing key for 3 seconds to complete the filter resetting process. The filter life indicator will then turn blue.
After resetting the filter, it is highly recommended to run water for at least 3-4 minutes before use.
Can I put this filter in my fridge?
When should I charge this product? How long does a single charge last?
2) Connect a 5V/2A USB cable to the charging port on the side surface of the water pumping unit for charging. (Note: Please use a 5V/2A power adapter plug for charging. If the charging current is less than 2A, it may extend the charging time. The expected charging time is approximately 4-5 hours, and the system can be used while being charged.)
3) When the power indicator remains solid green, it indicates that charging has been completed.